{"id":245,"date":"2024-12-19T17:36:54","date_gmt":"2024-12-19T17:36:54","guid":{"rendered":"https:\/\/hidroorfao.pt\/?page_id=245"},"modified":"2024-12-19T17:38:43","modified_gmt":"2024-12-19T17:38:43","slug":"informacao-ao-cliente","status":"publish","type":"page","link":"https:\/\/hidroorfao.pt\/en\/informacao-ao-cliente\/","title":{"rendered":"Customer Information"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat|300|||||||&#8221; text_text_color=&#8221;gcid-5374058b-5515-4102-a43b-354d7cf847dc&#8221; header_font=&#8221;Montserrat|700|||||||&#8221; header_text_color=&#8221;gcid-e8093d5a-79da-47d2-92ff-732e79cb3494&#8243; header_font_size=&#8221;31px&#8221; global_colors_info=&#8221;{%22gcid-5374058b-5515-4102-a43b-354d7cf847dc%22:%91%22text_text_color%22%93,%22gcid-e8093d5a-79da-47d2-92ff-732e79cb3494%22:%91%22header_text_color%22%93}&#8221;]<\/p>\n<p>HIDRO ORF\u00c3O<\/p>\n<h1>Customer Information<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;gcid-e8093d5a-79da-47d2-92ff-732e79cb3494&#8243; global_colors_info=&#8221;{%22gcid-e8093d5a-79da-47d2-92ff-732e79cb3494%22:%91%22text_text_color%22%93}&#8221;]<\/p>\n<p><strong>Consumer Information<\/strong><br \/>Electronic Complaints Book<br \/>The Electronic Complaints Book is available through the link: https:\/\/www.livroreclamacoes.pt\/inicio<\/p>\n<p>Electronic Complaints Book<\/p>\n<p>Consumer Dispute Resolution\n\nIn case of a dispute, the consumer may resort to a Consumer Dispute Resolution Entity:<\/p>\n<p>CNIACC \u2013 National Centre for Information and Arbitration of Consumer Disputes<br \/>Faculty of Law, Universidade Nova de Lisboa \u2013 Campolide Campus, 1099-032 Lisbon<br \/>www.arbitragemdeconsumo.org<\/p>\n<p>&nbsp;<\/p>\n<p>Consumer Information and Arbitration Centre of Porto<br \/>Rua Dami\u00e3o de G\u00f3is, 31 \u2013 Loja 6<br \/>4050-225 Porto<br \/>www.cicap.pt<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>HIDRO ORF\u00c3O Informa\u00e7\u00e3o ao ClienteInforma\u00e7\u00f5es ao consumidorLivro de Reclama\u00e7\u00f5es Electr\u00f3nicoO Livro de Reclama\u00e7\u00f5es Electr\u00f3nico est\u00e1 dispon\u00edvel atrav\u00e9s do link: https:\/\/www.livroreclamacoes.pt\/inicio Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico Resolu\u00e7\u00e3o de Lit\u00edgios de Consumo Em caso de lit\u00edgio, o consumidor pode recorrer a uma Entidade de Resolu\u00e7\u00e3o de Lit\u00edgios de Consumo: CNIACC &#8211; Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-245","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - 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